Important Notice to Saddleback Communications DSL Internet Service Customers

Saddleback Communications has upgraded our DSL Internet service to enhance features, performance and security...with no increase in price! These DSL enhancements require that all Saddleback Communications’ Internet DSL customers make minor changes to the Internet and email settings on your computer(s). To avoid Internet or email service interruptions please complete the required changes, summarized below, by April 25, 2008.

• Saddleback is implementing a more secure method of sending email: SMTP Authentication. You will need to change your Email Client Settings (Outlook, Outlook Express, etc.), to support SMTP authentication. This includes verifying the host names for the incoming and outgoing mail servers as well as Username format.
• Your computer must also be changed to support DHCP (obtains an IP address automatically), which will include changes to the DNS settings.

  
For step-by-step instructions to make DHCP changes for the Windows Operating System, please go here.

For step-by-step instructions to make DHCP changes for the Macintosh Operating System, please go here.

For step-by-step instructions to make SMTP changes, please go here.

Should you need additional assistance to make these changes Technical Support will be available by telephone 24 hours a day. Just call 480-362-7150 and select the DSL Technical Support option.

Customers that currently have srpmic.com email addresses will now also be able to receive mail at the saddlebackaz.net equivalent.  For example, bob@srpmic.com will also be able to receive email at bob@saddlebackaz.net .

Here are a few of the new features now available to you with Saddleback’s enhanced DSL service:

• VideoMail - Easy and inexpensive way to send personal VideoMail to any email address
• N-Drive Remote Storage – Provides 10 MB of off-site storage for documents, music, photos...whatever you want to store off your PC for redundancy or security.
• Virus Scanning for Emails – Eliminate viruses before they arrive with inbound and outbound virus scanning for email.
• 100 MB Email Account – Doubles email storage capacity over the current service giving you the freedom to choose when to archive or delete old emails
• SPAM Filtering with Greymail – Block unwanted solicitation emails. Greymail stores the SPAM and potential SPAM until you delete it.

The new MyAccount End User Control Panel provides all of the tools you need to manage your account. Here you can modify spam and virus settings, add or delete email accounts, manage your personal web space, access email via Webmail, access Greymail, (the spam and virus filter quarantine repository), and edit your advanced email settings. To access the End User Control Panel go to http://myaccount.saddlebackaz.net . From the End User Control Panel Login screen you can download the End User Control Panel User Manual by clicking on End User Control Panel Manual.

If you have any questions, or to order Saddleback Internet Service, please call Saddleback Communications’ Customer Service at 480-362-7150.